Technical Support Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I do customer service .I take phone calls with customers on a daily basis and offer them technical support for Sage 50 cloud payroll.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt customer service skills. I have learnt a lot about the payroll software as well as various other pieces of software.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the programme. However it can be an intense job sometimes.

    6/10
  • 4. How well organised/structured is your programme?

    • It is very organised.

    8/10
  • 5. How much support do you receive from your employer?

    • They are very supportive.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The provider is very helpful.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think the training provider really helps to perform better within the role.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yeah.There are charity days ,team events etc...

    9/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • It is a very good place to work and it is supportive. There is also opportunity to work your way up at Sage .

  • 10. What tips or advice would you give to others applying to Sage?

    • Be prepared for your interview. Be yourself.Dont be scared for the interview the staff are very friendly.

Details

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne

May 2022

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