Technical Support Apprentice Review

by Sage

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Tech support apprentice answering queries from our customers using our Payroll and/or Accounting products.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Definitely - I've learned how to communicate with customers in the right way and how to reach out for support when I need it.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Enjoyed it very much - everyone was so supportive and have helped me develop.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised - everyone know their roles and what needed to be done at what times.

    10/10
  • 5. How much support do you receive from your employer?

    • A lot of support, including time offline to be able to complete apprenticeship work.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • We have a full day with our training provider to be able to complete apprenticeship work.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I've got an edge over others in my role, as I have completed a customer service apprenticeship, which I have passed with full marks.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are, we have events regularly to boost morale and team spirit.

    10/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Friendly, supportive and a great place to work.

  • 10. What tips or advice would you give to others applying to Sage?

    • Be yourself.

Details

Level 2 Apprenticeship

Accounting

Newcastle upon Tyne

May 2022

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