IT Support Technician Review

My role involves amending user account, machines and setting up new profiles. I will generally deal with tickets on a daily basis and work through local office issues.

Yes - building machines, looking into root cause troubleshooting and building rapport. I have been able to develop my skills greatly.

I very much enjoy the course, it has given me a lot of life skills and has helped me progress my IT career.

Very well structured I am always given specific dates, times and additional information.

A lot, my line manager is always attentive and takes my needs into consideration.

A lot, they always show support and are on hand when I need to ask additional questions.

Much better, all the knowledge I get is put towards my apprenticeship and has helped me progress my career.

Yes, football leagues, bake sales/competitions, cooking nights and chances to attend many seminars.

Yes

It's a great environment and helps me succeed where I need too, I always feel like the support is fantastic and provided to a great degree.

Keep an open-mind and know that you will be will well supported throughout.