Squad Lead Review

by E.ON

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Leading Team Leaders and around 80 people to manage and resolve customer complaints and enabling them in achieving squad key performance metrics in a quality and compliant way. Also communicating key changes in the business so people feel involved and informed through working virtually.

8/10

2. Have you learnt any new skills or developed existing skills?

I would say I've developed exisiting skills as within the apprenticeship I secured promotion from Team Manager to Squad Lead. I've therefore developed skills as changed to coaching and leading Team Managers as well as working with different stakeholders.

10/10

3. To what extent do you enjoy your programme?

It wasn't a great start to the progrramme as was in essence told we'd no choice in completing the qualification yet I'm glad I perservered. Once it recommenced through lockdown, I really enjoyed it.

10/10

4. How well organised/structured is your programme?

I found the structure with [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] my coach worked well for me. She took me through the qualifying criteria and always ensured we talked about relevant work examples that demonstrated my skills, knowledge and abilities in each area.

10/10

5. How much support do you receive from your employer?

A significant amount and what was also good about this was colleagues I work alongisde with were also on the same journey so we could support one another where it was needed.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

It was available as and when I needed it. Feedback was always constructive and [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] really understand how I best take on information and learn.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It validated for me that I am actually every good at what I do and being able to capture the examples will help me in future careers. This confidence has certainly helped me perform better.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I'm aware there are virtual events though could not give the specifics as to what they are.

8/10

9a. Would you recommend E.ON to a friend?

Yes

9b. Why?

I've worked for E.ON for almost 24 years and find the work/life balance superb and it's like actually working with hyour family. My son joined the company years ago and is advancing his career at EON Next.

10. What tips or advice would you give to others applying to E.ON?

Be authentic and show your passion for customers and doing the right things at the right time. Be brave to question and challenge.