Lead Advisor Review

by E.ON

Best Apprenticeship Employer

Rating

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I support the Contact Centre’s individual’s performance and development by offering support and guidance by talking through issues with advisors, identifying queries and problems and coaching and motivating them to come up with solutions that will improve the customer journey. I feedback call assessments, investigate customer feedback too

10/10

2. Have you learnt any new skills or developed existing skills?

What makes a good leader, how to create a Gantt chart, how to motivate others. I learnt the difference between a Manager and Leader and where my skills lie and the best way to utilise these to get the best out of staff. I learnt techniques to problem solve situations.

10/10

3. To what extent do you enjoy your programme?

I enjoyed the collaboration, the inter-actives sessions and the benefits of great course tutors

10/10

4. How well organised/structured is your programme?

Very organised throughout apart from one exception where a session was not cancelled

8/10

5. How much support do you receive from your employer?

I received great support from my Team Manager but there were time constraints which impacted on the length of the course

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

Good support generally though my first DC was not ineractive

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It shows my investing in my future roles and how it can help in my current role

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes

10/10

9a. Would you recommend E.ON to a friend?

Yes

9b. Why?

It is a great company to work for. I have a great team and management and there is always support and encouragement to do well.

10. What tips or advice would you give to others applying to E.ON?

Work hard and you can see the results. There are opportunities to do well and its a fantastically supportive environment for those who want to progress.