Head of Office and Information, Europe Review

Leading Office Management provide team guidance, problem solving, providing clear goals and development. Managing the office of the CEO include providing support services to meet the needs of the CEO and Board responsibilities. Executive level plan, lead, manage and deliver of a number of key business projects and work streams.

Only just started my course but have already applied some theories of Mcgrath and Bates on Hersey and Blanchard's Situational Leadership around coaching, directing, supporting and delegating. This theory can be used when giving your team member a new task to perform. Giving my team the opportunity to communicate.

I miss the physical connection but think the virtual teaching has been well thought out. The QA Team have been trying hard to include and encourage collaboration. Break out sessions have been great, I'm starting to debate supporting my arguments with theory which is exciting for someone who has been out of education for so long.

The guidance is great, we have a wealth of resources online and we are also given a week by week reading requirement and additional reading that can be carried out. We have bi-weekly workshops as well as training provided on back-to-learning. We are also assigned a Skills Coach who stays with us throughout the course which is great.

My Manager is 100% supportive with my apprenticeship and has been making sure I have the time within working hours to concentrate on my studies. She has also been making sure my team have the support if needed while I'm 'out of office'. My leader has also attended my skills sessions with QA.

QA have been very supportive, weekly group sessions for us to ask questions as well as additional 121 sessions that can be booked. The clarity on course content and expectation has also been clear with the opportunity to ask questions or join live or pre-recorded training sessions which are scheduled quarterly.

As I have only just started I can only base my answer on the application of course content so far. Already this course is making me apply theories of Management I would have never read about or even knew existed until I started this course. I believe this will make me a better and more capable leader for the future.

We have site wide activities you can get involved with, from baking, animal lovers, cycling and volunteering work which are non-work related as well as work related events which includes the opportunity to network across the business or externally with our clients or broker business. We also are encouraged to join internal groups or discussions.

Yes

RSA are always supportive to our culture, with focus on diversity and inclusion. We have just launched our new purpose and values to help, businesses and society prosper in good times and be resilient in bad times. Our values include 'integrity', 'respect', 'customer-driven', 'excellence', and 'generosity'. The Purpose and Values drive everything we do as a Company and give meaning to our work. As leaders we are given weekly support to how we can manage difficult situations and encourage positive outcomes. RSA look after their employees proven through recent covid measures and flexibility to change working patterns to fit in with personal commitments.

Our Values are at the heart of our dealings with customers; when someone chooses to do business with us, they trust that we will treat them with integrity, respect and always bring our best service to every interaction. This needs to show when applying to RSA that you too can live our values and want to inspire others around you to do the same.