customer advisor Review

by The AA

Rating

6.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • The AA is a very supporting company to work for, they give you full training as well as assist you once the training is over. The office is a great environment to work in, however you also have the option to work from home. The AA provide wellbeing support teams which can help massively if you need it.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes, the AA taught me many different ways to work on their systems and speak to customer over the phone.

    6/10
  • 3. To what extent do you enjoy your programme?

    • The Programme i am on, is enjoyable, there isn't too much work, you are given 4 weeks+ to complete assigned tasks

    7/10
  • 4. How well organised/structured is your programme?

    • The programme is very well structured with 1 full day a week to complete your coursework, you also have full support from team leaders and mangers when you're on the phone and there is always someone available to help.

    6/10
  • 5. How much support do you receive from your employer?

    • My employer gives me help wherever is necessary, whether that is with my coursework, with my calls or even if there is a problem i need to discuss.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My Training provider is always open to message if i am stuck on a piece of coursework, and is always happy to help.

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • the course allows me to feed back on calls meaning i can reflect on how a call went giving me an opportunity to improve.

    5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • At work they do things such as patrol visits enabling us to see what a patrol does in their day, giving us a better idea so then we have better knowledge of what we speak about with the customers

    6/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • The AA is a good business to work for.

  • 10. What tips or advice would you give to others applying to The AA?

    • be confident, the whole AA team are welcoming.

Details

Level 2 Apprenticeship

Marketing

Manchester

February 2022

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