Telecommunications engineer Review

by BT

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Service delivery engineer who will provide or repair the telephone line to a property to provide broadband connection.

8/10

2. Have you learnt any new skills or developed existing skills?

Learned a completely new skill as I had previously worked in office jobs. Now have an NVQ in telecommunications engineering.

9/10

3. To what extent do you enjoy your programme?

Once I had a regular assessor it really fell in to place and I could progress through the modules to completion.

7/10

4. How well organised/structured is your programme?

Well structured, I do think that there are elements that have to be completed and don’t reflect the job role so it does feel like a tick box exercise at times.

8/10

5. How much support do you receive from your employer?

Loads of support. Days are set aside to complete the work. I worked through mine in the lockdown of the COVID outbreak so had extra time which I felt was needed.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

Once I was set a permanent assessor I had set days to work on the modules and had team meetings and calls regularly.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think it helps but also unnecessary work that is not relevant and it’s time that could be better spent.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

In normal circumstances then yes but we have had the COVID pandemic so restrictions have halted this for now.

7/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

Great pay and bonus. Really supportive from day one. Great job that can vary everyday.

10. What tips or advice would you give to others applying to BT?

It can be daunting at times but stuck with it. Once you get on to your patch team the support is even better and no pressure to achieve high numbers of jobs each day, just provide quality and the rest will follow.