Telecoms Apprentice Review

by NHS

Best Apprenticeship Employer

Rating

6.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I look after the telephone systems at Derbyshire NHS trust. I will respond to users issues and queries that come through the helpdesk.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learnt technical skills that are required to do the role and I have improved other key skills such as customer service skills.

8/10

3. To what extent do you enjoy your programme?

I enjoyed the courses I went on and the job itself. But I didn't enjoy the portfolio work as I thought the information given was too woolly and I found my initial coach before he left made me more confused about what I was doing.

5/10

4. How well organised/structured is your programme?

Again I liked the courses and the job itself. But I didn't think it was the best structure. Halfway through my programme I had to move to a completely different system which I found navigating around wasn't very good.

4/10

5. How much support do you receive from your employer?

I received a lot of support from my employer. I got plenty of time to work on projects and courses and was given a lot of flexibility.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

2/10

9a. Would you recommend NHS to a friend?

Yes

9b. Why?

the NHS is a good employer. You will get good qualifications and will be able to go up ladder.

10. What tips or advice would you give to others applying to NHS?

Even if you start at the bottom you can move up with hard work.