IT Service Support Technician Review

by NHS

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job involves serving users with any IT issues they may have and making sure that they get back up and running as soon as possible.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learned lots of new skills over the time I have been working here. -Asset manage PC's old and new -Deal with difficult requests -Image PC's with a new build -Remoting into servers to add or delete printers -Erasing a hard drive ready for use again.

9/10

3. To what extent do you enjoy your programme?

I enjoy the programme very much, with the new coach I feel my focus is much better and I feel I am progressing very well.

9/10

4. How well organised/structured is your programme?

The program is very organised and well structured. When I have a meeting with my course tutor he tells me areas that I need to improve on, he makes sure exams are in the process of being booked and will have a meeting with me any time I like!

9/10

5. How much support do you receive from your employer?

My employer is very supportive of all work and decisions I make. He helps me by teaching me new applications or jobs that need to be done. He also was very persistent when it came to booking my CompTIA Exam.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support!

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like my work has improved significantly considering the different tutor who i went through!

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No, not that I know of!

9/10

9a. Would you recommend NHS to a friend?

Yes

9b. Why?

They are a really reliable company to work for with each department feeling like a family!

10. What tips or advice would you give to others applying to NHS?

Be persistent! it really pays off!