Apprentice Manager Review

As I am treated as management my role consists of everything a Store Assistant would do on a day-to-day basis such as stock replenishment, carding, till work, etc. However, there are also administration duties that need completing such as the bulletin, availability walk and official price changes to name a few.

I have developed further my interpersonal skills by dealing with a many different customers, all with their own unique wants and needs. I have been able to adapt my communication skills in order to effectively communicate with the customers, using my body language to match the customers emotion and active listening techniques in order to find and offer solutions to customers.

I enjoy my apprenticeship programme as it has given me the opportunity to develop myself on a professional and personal level. I'm finding the work challenging and that is giving me motivation to prove to myself that I can accomplish anything I set my mind to in any context.

My programme is very well organised, as I have regular meetings with my trainer regarding my progress for the month. I am given enough support throughout the month by my trainer and I am also supported by the people I work with. I started work at my workplace in July 2020 but was not enrolled until November 2020 so I wasn't sure about the programme being very good at first, but once started my mind has changed.

As stated in the previous answer I am supported very much by the people I work with. I am able to speak to my managers and colleagues regarding any topic I may need assistance with. The management team are always asking how my learning is going and are always available whenever I need assistance.

Again, my trainer gives me great support throughout the month and will not hesitate to give credit where credit is due which helps to keep me motivated. If I ever need to speak with my trainer about my modules or about the programme in general there is always a positive attitude, making it easier for me to speak about things if I need to.

I think that, by achieving the Retailer Level 2 qualification, I will certainly perform better as I have developed existing skills further through the apprenticeship programme. I'm not fresh out of school and have 7 years experience in customer service, whether it be in retail or another sector, so I believe I have already learned a lot before even starting the apprenticeship and this programme will only develop those skills further.

I am unaware of any extra curricular activities that my workplace provides.

Yes

Although it is hard work at times it is still a great place to work and I really enjoy the people I work with. Competitive hourly rate/salary, 28-day holiday entitlement and other benefits such as the Ride To Work Scheme. Just like in any workplace things can go wrong but we have a great team that can overcome these obstacles.

Keep an open mind when applying as it is much more than just 'working in a shop'. There is a lot that goes on day-to-day but I can assure you that any skills and qualities you have can and will be developed here. Again, it is hard work but it is also an enjoyable experience.