IT Service Desk Team Leader Review

by NHS

Best Apprenticeship Employer

Rating

6.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Day to day management of team of 9 IT Technicians supporting busy NHS Trust

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have learned a lot about Emotional Intelligence, Self-Awareness, and Feedback and am incorporating this into my day to day work

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it a lot but I do worry a lot about the time constraints of my day job, which can intrude

    7/10
  • 4. How well organised/structured is your programme?

    • Well-structured but I find the handouts and BUD sometimes at odds with instructions from tutor, which leads to some queries

    7/10
  • 5. How much support do you receive from your employer?

    • Full support from employer, I am given the time and encouragement I need

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Tutor is very helpful and proactive. Our availability doesn't always line up but this is unavoidable sometimes

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Still a work in progress but I feel it is helping a great deal

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No, especially after the last year there is nothing

    1/10
  • 9a. Would you recommend NHS to a friend?

    • Yes

  • 9b. Why?

    • The work that the NHS does can't be easily summed up, but as an employer I have always found them fair and supportive

  • 10. What tips or advice would you give to others applying to NHS?

    • Do not apply unless you are prepared to commit fully.

Details

Level 3 Apprenticeship

Information Technology

Bournemouth

April 2021

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