Client Service Advisor / Apprentice at Aon

Start Date:
Central London & City
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
February 2015

Review Score

5 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Client Service Advisor is my job title. Daily tasks include general administrative tasks such as emailing and creating documents. Daily interactions include communicating with clients and insurers. My projects would include some spreadsheets that I constantly update that are based on benchmmarking.

2. Have you learnt any new skills or developed existing skills?


I have learnt the importance of compliance as I have passed all of my compliance exams to ensure I am FCA compliant. As well as learning many technical skills through my CII qualification I have also learnt a broad range of social skills especially through becoming more confident and contacting external people more

3. To what extent do you enjoy your programme?


I enjoy the work that I do as it is sometimes challenging. I enjoy my team because they are all friendly and although we work hard we also have fun and joke sometimes and make conversation. It met my expectations but I didn't expect my job to be so friendly as well as being very professional.

4. How valued do you feel by Aon?


I feel quite valued and I feel that my manager appreciates my role and benefits from the work that I do. My manager also appreciates that I have only just left school and as a result I cannot do every piece of work that people give me. However, I feel valued because quite often I get the chance to do work that really challenges me and therefore on completion I get good recognition.

5. How well organised/structured is your programme?


Induction was well structured as it was 2 weeks in length - the first week being meeting the other apprentices and enhancing my social skills, whilst the second week helped me with my insurance technical knowledge. Studying for professional exams is structured as I attend regular revision sessions. My team hierarchy is clearly outlined and I am well aware with a clear understanding of who does what in the team.

6a. How much support do you receive from your training provider?


My manager gives me regular support by sitting me down every now and then to see how I am getting on and to monitor how much work I am getting involved in. My external training provider are always there as well as the Early Careers team to help me if I have any problems or any questions that I need answering.

6b. How much support do you receive from your employer?


The Early Careers team within Aon HR are extremely helpful as they are always a point of contact for guidance with my problems. Moreover, they regularly get me involved in apprentice events which is really good practice.

7. How well does your salary/package meet your costs?


My salary is just about right for my costs. After my living costs and travel costs I have just enough money to spend or save.

8. Are there many opportunities outside of work?


Yes people socialise quite often after work and at lunch and I am often invited.

9. Would you recommend Aon to a friend?


9b. Why?

Because the apprentice scheme is highly beneficial for my age providing professional qualifications / professional environment and rewards a competitive salary.

10. What tips or advice would you give to others applying to Aon?

Be yourself and tell the interviewer as much as you can about previous experience related to work and team involvement.

Assessment days are fine, just keep calm and focus on the task at hand. Quality over quantity.

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