Call Handler Review

by The AA

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Dealing with members' of The AA who have broken down and providing them with help/service to get them back on the road. Involves customer facing activities, handling payments, dealing with complaints and ensuring that the service provided is of the level we expect.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have vastly developed skills in all aspects of Customer Service.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the Apprenticeship very much.

    10/10
  • 4. How well organised/structured is your programme?

    • Extremely well structured.

    10/10
  • 5. How much support do you receive from your employer?

    • I feel very well supported within the organisation.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I feel very supported with regards to the work given for the qualification.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 8/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • Fantastic employer with a lot to offer in terms of development.

  • 10. What tips or advice would you give to others applying to The AA?

    • n/a

Details

Level 2 Apprenticeship

Business Operations

Oldbury, West Midlands

May 2020

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