customer service apprentice Review

by The AA

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • call handler , taking break down calls and upgrading memberships clearing arrears and making changes when they're broken down to their policy

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • developed maths and English skills , and developed customer service skills

    7/10
  • 3. To what extent do you enjoy your programme?

    • I like that we get to help people , I feel I could use some training in conflict management which could help me enjoy it more

    6/10
  • 4. How well organised/structured is your programme?

    • very structured

    9/10
  • 5. How much support do you receive from your employer?

    • as much as they can provide

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • as much as wee need when possible

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • quite well

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Christmas parties and other work based gatherings

    7/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • good to build confidence , good wage ,

  • 10. What tips or advice would you give to others applying to The AA?

    • remain calm and professional

Details

Level 2 Apprenticeship

Finance, Legal/Law, Marketing

Oldbury, West Midlands

May 2020

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