Customer service specialist apprentice Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

2. Have you learnt any new skills or developed existing skills?

Yes i have learnt a lot about the financial industry through working within the mortgages department and a lot about customer service through my apprenticeship work

9/10

3. To what extent do you enjoy your programme?

I enjoy the culture of the organisation and my collegues.

8/10

4. How well organised/structured is your programme?

I have had a lot of support from my mentor and colleagues the programmes structure i couldn't fault either.

7/10

5. How much support do you receive from your employer?

I receive support from my mentor manager and colleagues which is openly there for me if I need it and is always given willingly making me feel comfortable asking for help.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

my training provider is not always available and I find it easier to wait until our meetings to ask any questions I have but I do enjoy the work I am given and know if I need more help I could ask for it.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

By having a qualification I have a wider knowledge of customer service and can relate things I am doing to things I have been learning through my assignments.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There have been lots of opportunities for networking with other apprentices and graduates on the early talent programme and I have had a lot of opportunities to meet people from other departments but they aren't social events. In my departments however there have been a few social events.

8/10

9a. Would you recommend Newcastle Building Society to a friend?

Yes

9b. Why?

I have been supported I am treated fairly and was made to feel very welcome.

10. What tips or advice would you give to others applying to Newcastle Building Society?

A tip I would give would be to look at all the behaviours and try think how you have demonstrated these behaviours thinking of examples for each.