1. Please give an overview of your role and what this involves on a day-to-day basis:

Assistant manager it’s opening and closing of the pub running and managing a shift counting till re floating tills stock ordering checking and answering emails looking and responding to trip advisor and google reviews staff training doing interviews running food cooking the food mystery guest rewards greeting guests taking orders

10/10

2. Have you learnt any new skills or developed existing skills?

I’ve learnt a lot of things as when I did my apprenticeship I was a team leader so only really did the front of house things but got promoted to trainee assistant manager so had to learn all that entails but I got there and I’m no longer a trainee

10/10

3. To what extent do you enjoy your programme?

The program pushed me with new things like my maths and English I had to re do them for the program and struggled with the maths at first as it’s been a long time since I was at school so most of it was really new to me but I eventually got there

10/10

4. How well organised/structured is your programme?

I loved it never had any problems apart from having three different assessors which slowed the process down a little bit but other then that I really enjoyed it all and am looking forward to starting the level 3 Nvq in the future and have got other staff members too start one as I really enjoyed

10/10

5. How much support do you receive from your employer?

Couldn’t ask for more to be honest they was there if I needed them if I didn’t I was fine but I was always able to ask questions that I didn’t know about no matter how trivial they were and never got looked down on which I appreciate so much

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

All my assessors were really good just didn’t like that I came to a stop because one had left and didn’t have a new one for a few months but other then that they were all really supportive and was happy to have them supporting me so thank you

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Because when I started with my pub I knew nothing about the kitchen or carvery I didn’t no the difference in the colours for knifes and tongues and chopping boards so it’s a real learning curve and eye opener But now I’m confident about it all and happy where I am

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

To be honest no there isn’t but maybe it could be I no we need a team bonding day to do activities to get us all working as a team especially as there’s constantly new starters and they get to see the difference to people in work and out side

10/10

9a. Would you recommend Greene King to a friend?

Yes

9b. Why?

Because of the great benefits the training programs are really good the progression is amazing too the support you get from everyone is great you become a family and a team that’s one of the best things I’ve found the support is just overwhelming from everyone so would recommend

10. What tips or advice would you give to others applying to Greene King?

Be yourself be positive always smile if you have a problem talk to a member of staff to try fix it good eye contact is a must I love it be bubbly that’s what customers like they will have a good conversation with you and that’s what’s important

Assistant Manager Review

Rating

Details

Retail Team Leader