Customer Service Advisor Review

my role involves taking calls from vulnerable customers; setting up affordable payment arrangements where possible; and where not possible, I will signpost them to third parties who can help them such as StepChange. I also review people's financial situation to see whether they can change their payment plans to ones that suit them.

how to effectively communicate with customers i have understood more about the basics of business innovation and how customers play a vital role in successful businesses I have learnt more about how customers can provide feedback about a company and the important role that the media can have in informing people's views about a company

I have enjoyed learning new skills and learning about the theoretical principles of customer service and then applying them to my role. I have enjoyed working alongside senior colleagues to learn tips and advice on how to be better in my job. I have enjoyed working towards a qualification which has been really fun!

My programme is very well structured. There is a good mix of both written tasks and on the job training which helps me put into practice what I am learning. It is great to be able to talk to people who are at the same point in their career as me but it is also great to be able to work with more senior colleagues.

Good support received from managers and senior colleagues who always share good practice and help where they can. I have dedicated time during my working hours where I can work on my written assignments which helps me manage my time more effectively. I feel confident in approaching the programme leaders as they are friendly and very knowledgeable.

I receive a good level of support as training provider shares assessment criteria so we know exactly how to be successful in the written assignments we have to write. There were also help documents released by the training provider on the online portal when I first started by course, which helped me become more familiar about what is required of me

My qualification helps me perform better at work as it gives me more confidence dealing with customers and I am more aware of how to deal with customers. I have put the theory into practice which allows me to deal with more challenging situations such as difficult customers. I know more about how to be a better customer service advisor.

There are many social activities organised by members of my team which allow me to build more stronger relationships with my team-. Some of us go to the nearby gym together after work which is nice as it allows us to get to know each other outside of work. Others play football together which is great fun

Yes

Eon is a friendly place to work, where people you work with become your second family. You are supported throughout your time by managers and people in senior positions and you are able to grow as a person. There is plenty of opportunities for progression and you can even get qualifications whilst getting paid.

Make sure you understand what E.on stands for (values) and where it aims to go (future goals). it would be good to understand how customers view Eon and what they expect from a company like Eon. It is important to be aware of the major competitors that Eon has and how Eon is being perceived in the media.