Rating

9.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • •Providing effective & proactive inbox management, including prioritisation & actioning (as appropriate) of e-mails & correspondence on behalf of the team •Making travel and accommodation arrangements, occasionally needing to travel with Director(s) •Managing cost centre reports and expenses, ensuring costs are within budget •Responsible for ensuring efficient & effective time management / diary management, including room bookings and setting up training events, meetings and teleconferences. •Responsible supporting the Team for the preparation of documentation for action and for review and production of presentation & reporting materials, e.g. PowerPoint and spreadsheets, to a high standard. •Organising conferences and acting as central point of contact for queries relating to the event. •Ensuring support to the team by ownership for the IT and other systems. •Producing meeting papers in a timely manner, allowing stakeholders to be fully prepared in advance so they can add value to the meetings they attend. •Building strong relationship with all internal / external stakeholders face-to-face and over the phone •Maintaining local filing and record system as required ensuring that information is readily available to meet statutory and other enquiries as they arise. •Ordering stationery when required •Sorting and distributing post around the team •Working effectively with other PA's across Commercial and provide support as necessary •Identifying, own and manage the risks involved in running our business appropriate to my role, in line with the company risk framework.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have been taught on a lot of new systems at work which is brilliant, i have been trusted with some high level work, i have been further taught on excel and have had a more advanced training on it. Intermediate skills and communication skills have developed. I have also learnt about business communication with my apprenticeship. Along with Admin skills.

    10/10

  • 3. To what extent do you enjoy your programme?
  • Everyone at work are friendly and i enjoy coming to work. My manager is very good at her job and she has taught me a lot. I also observe her in her role so that i can develop even more. The qualification is great and im learning a lot about Business administration. i have over achieved in my first few months and continue to improve and impress. There is a real good atmosphere here as work which is brilliant as it makes it easier to fit in with everyone.

    10/10

  • 4. How valued do you feel by Direct Line?
  • External recognition is brilliant and gives me confident, my boss' boss' boss, mentioned me in a huge nation email for a nomination for star of the month which felt great. My managers end of year review regarding me was brilliant and showed me how well i was doing as i work hard everyday and when it pays off it feels gd

    10/10

  • 5. How well organised/structured is your programme?
  • I feel like my programme is well organised most of the time. my experience my assessor is good, and I feel like im learning a lot which is brilliant I'm still dealing with. Its very structured and i mostly know what is required from me in terms of work and learning and being prepared

    10/10

  • 6a. How much support do you receive from your training provider?
  • My tutor is ok, however he doesn't really teach me much and kind of just tell me what to learn, so it feels more solo and on my own, he is an assessor more than anything. I think as i get further into the apprenticeship i will get more support from him. Other than that everything is on track.

    7/10

  • 6b. How much support do you receive from your employer?
  • My employers are brilliant i get constant support and advice, firstly from my manager who always helps and is there to talk. she is also very keen to improve how i work and what i learn. the staff are the same and they always try and give me advice and help out when needed.

    10/10

  • 7. How well does your salary/package meet your costs?
  • For a apprenticeship it is a brilliant salary as it is well above the average that apprenticeships pay. I hope it does rise in a few years and im almost guaranteed that it will as i should get a permanent role at the end of the apprenticeship. i also get very good bonuses after 12 months and 18 months.

    10/10

  • 8. Are there many opportunities outside of work?
  • There are quarterly events which are brilliant and i have a say in what we do as im in the events teams, we do a lot of charity and thats brilliant. when i wasnt working here i was at home doing nothing and being bored but now this job allows me to have a better life.

    10/10

  • 9. Would you recommend Direct Line to a friend?
  • Yes


  • 9b. Why?
  • they look after you in everyway. they pay you very well, there are great incentives, there are great discounts avlible in cluding 50% off car insurance! Cheap home, cr and pet insurance which is amazing.I have been taught on a lot of new systems at work which is brilliant, i have been trusted with some high level work, i have been further taught on excel and have had a more advanced training on it


  • 10. What tips or advice would you give to others applying to Direct Line?
  • Everyone at work are friendly and i enjoy coming to work. My manager is very good at her job and she has taught me a lot. I also observe her in her role so that i can develop even more. The qualification is great and im learning a lot about Business administration. i have over achieved in my first few months and continue to improve and impress. There is a real good atmosphere here as work which is brilliant as it makes it easier to fit in with everyone.


Details

Level 3 Apprenticeship

Business Operations

South East

February 2018


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