Property Insurance Advisor Review

by Direct Line

Rating

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I have started to deal with live claims and being on the phones. the morning would be looking at the claim, scoping and calling the customer to settle. the afternoon i would be on the phones receiving calls and heling customers with their queries

7/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many communication skills and listening skills from being on the phones. i have learnt insurance and building skills by learning the knowledge. i have learnt scoping skills which i use when dealing with a claim

7/10

3. To what extent do you enjoy your programme?

I enjoy my job and my tasks. I enjoy that every job is different and there is a variety. i enjoy the learning side but prefer the actual job role.

6/10

4. How well organised/structured is your programme?

my calendar is sorted for me and my days are organised for me

8/10

5. How much support do you receive from your employer?

I receive support from my mentor when i need it. he can answer any queries i have. i have recieved some negative support from my manager to do with the learning side.

5/10

6. How much support do you receive from your training provider when working towards your qualifications?

i have the workshops every other week and books and powerpoints are sent to me. i think more support and contact is needed. i believe we need more frequent workshops

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

my training does help me in my role because it gives me the necessary knowledge needed for the role

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

i have experienced one networking event so far

4/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

the employees benefits are brilliant and it is a good company to work for

10. What tips or advice would you give to others applying to Direct Line?

be yourself and show your personality and show that you want to learn.