Direct Line

Programmes Offered: Apprenticeship - Advanced Level (Level 3) Apprenticeship - Intermediate Level (Level 2)
Industry: Insurance

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About Direct Line

Home to some of the nation’s best-known brands, Direct Line Group’s mission is to make insurance much easier and better value for customers. We want to be known for treating our customers better than anyone else. We want to work in a way that’s more creative and more effective than other companies. And we want our people to lead the industry in every possible way.

What we believe

Our business values are more than just a set of ideas about the way we like to work – they’re absolutely central to every action we take. You’ll find our people really do live our values. Which is why when we recruit, we like to find people who share them too.

  • Aim Higher
  • Take Ownership
  • Bring All Of Yourself To Work
  • Do The Right Thing
  • Work Together

What you could do

Life here is about doing our very best, every day – for our customers, for our colleagues and for the business we’re all part of. As an apprentice you’ll gain real, paid experience with major brands like Direct Line and Churchill, while studying for a professional qualification. Do well, and you could secure a permanent role with us. What’s more you’ll be recognised for more than just the job you do with our employee benefits package and discounts on offer.

How you’ll be rewarded

It all starts with a competitive salary, which will grow as you do. We’ve made sure your annual holiday entitlement is attractive too and what’s more, we let you choose the rewards that suit your lifestyle. That kind of flexibility is a key feature of our benefits package. And there’s plenty to choose from, including:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

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Latest Reviews from Direct Line

  • Customer service

    Answering calls to different people with different stories and query's ...

    9.1 /10
  • Apprentice Claims Handler

    Apprentice Claims Handler When people are involved in a car accident they call us to log their claims. We deal with all different types of claims....

    9.1 /10
  • Claims Handler

    Claims handling - ensuring that customer queries are met, delivering brilliant customer service, having basic ICT skills. Dealing with customer complaints and resolving these to the best ability, havi...

    8.7 /10

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