Apprentice Client Service Advisor at Aon

Start Date:
North East
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£16,000 annually
Review Date:
April 2014

Review Score

8.6 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


Apprentice Client Service Advisor-

Ensuring clients insurance needs are met, placing the insurance, general day to day insurance assistance.

2. Have you learnt any new skills or developed existing skills?


Yes- I have learnt a great deal about the insurance market and feel very confident now in my job role. I have also completed the IF1 exam en route to completion of the Certificate in Insurance, which is acredited by the CII.

3. To what extent do you enjoy your programme?


The apprenticeship programme is highly enjoyable. It is demanding and hard work, but fully rewarding. The job gives me a great deal of satisfaction, all of my collegues are helpful and friendly and willing to assist in my future development.

4. How valued do you feel by Aon?


I feel very valued at Aon, they are investing a lot of time and money into my development and everyone is willing to assit me. My manager is very helpful and offers a great deal of time and effort into helping my develop. The other people in the office are also very helpful and make me feel extremly valued.

5. How well organised/structured is your programme?


The programme is well structured and the training days are the perfect way to learn. The support on the programme is fantastic and has meant I completed my IF1 exam without any problems at all. The programme has been changed half way through, however this has made it more streamlined and will be beneficial upon completion.

6a. How much support do you receive from your training provider?


The training provider provides a great deal of support. They have a website with all training material, provide sessions on a monthly basis to assist in learning and are available at all times to answer emails and queries I may have. The training was good fun and not as dry as most training is.

6b. How much support do you receive from your employer?


My mangaer and collegues are extremly helpful and willing to support me all the way. They are all willing to go out of their way to support my learning and extremely helpful in providing answers to my questions. They have such vast knowledge virtually any question I ask is answered!

7. How well does your salary/package meet your costs?


My salary for an apprenticeship is above average, meaning all of my living costs, travel costs etc are met and I'm left with some left over every month to enjoy myself on the odd occassion.

8. Are there many opportunities outside of work?


There are a few opportunities outside work and Aon have many charity events which help generate some fantastic money for the company dselected charities.

9. Would you recommend Aon to a friend?


9b. Why?

Aon are a fantastic company. The insurance industry is in need of the next wave of talent and what better way to be involved than with an Aon apprenticeship. All of your learing is covered and provides you with a fantastic oppertunity to develop your learning and upon completion you will be in a fantastic position educationally, and with plently of on the job experience, the potential for the future is massive.

10. What tips or advice would you give to others applying to Aon?

The application process for Aon is relatively rigarous. I had an online application, an initial interview, a word document I had to produce and finally an assessment day. The day consisted of a team exercise, written test and final interview. My advice is to simply be yourself and make sure you do plenty of background reading and be as prepared as possible for each stage of the process.

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