Service analyst at CGI

Start Date:
Programme Type:
Sponsored Degree Programme
£14,000 annually
Review Date:
19th January 2017

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Service analyst - on a day to day basis I'm focused on supporting the service that we provide to our client. This is from dealing with incidents, end user queries and being mainly client facing to resolve issues

2. Have you learnt any new skills or developed existing skills?


I've learnt a lot about creating a rapport with people and coordinating with multiple teams onshore and offshore. I've also grown confidence and learnt how best to problem solve in a high pressured environment

3. To what extent do you enjoy your programme?


The work aspect has always been the focus for me and a lot of what I learnt on the job assisted with university modules

4. How valued do you feel by CGI?


Feel part of the organisation and don't feel like an "apprentice" - you are treated like any other employee which allows you to get on with your work and grow your career

5. How well organised/structured is your programme?


It's a very straight forward three year course with modules set out and 4 days working a week unless university is on a large holiday I.e. Summer

6a. How much support do you receive from your training provider?


This could be improved as it's not easy sometimes to know where to go for support

6b. How much support do you receive from your employer?


They are supportive in allowing you to take time to focus on studies and do training which is great

7. How well does your salary/package meet your costs?


It is better now that we are qualified

8. Are there many opportunities outside of work?


There's a lot to get involved in and a community of like minded people

9a. Would you recommend CGI to a friend? *


9b. Why? *

Great foot in the door and you gain a lot of experience in a short space of time.

10. What tips or advice would you give to others applying to CGI? *

Be yourself and be aware of what's going on in the world as this is key to market trends and university

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