Service Delivery Manager Review

Service Delivery Manager, managing a key part of the service to one of CGI's biggest clients. Have to manage suppliers to ensure they are meeting SLA's, involving managing incidents with said suppliers. I am the focal point between these suppliers and the client/rest of CGI.

- Business Management BA (Hons) Degree - Higher IT apprenticeship - ITIL Service Management Training - Others skills developed: Training Delivery, Presentational skills, managerial skills, communication, problem solving

- Work is great as although I am less experienced compared to other employees, the company gives me the opportunity to prove what I can do and if I do a good job they happily give me more responsibility - I get to work with all kinds of people, ranging from top management in the UK and suppliers in Europe, to managing support teams in the Philippines and India. - Company culture allows progression for those who really want it as the opportunities are there if you ask for them/prove you deserve them. - The experience has beat my initial expectations because I didn't think that it would be possible to be given such a great freedom of choice when it came to job roles but also I didn't expect that the company would endorse progression like it has (as previously mentioned).

- Going through the yearly performance review process has saw me gain a lot of appreciation for the work I have done, and I have felt very valued from the feedback I have received from managers, colleagues and clients. - Being put forward for promotion and going from the promotion panel process has shown me that this appreciation extends beyond my immediate team and to the business unit I work in and UK business as a whole.

- On the whole the programme is structured well. Where it may be seen as not being totally structured is with how a lot of autonomy is devolved to the individual, especially on the work side of things and not the study. I personally believe this is a good thing as it helps the individual grow and improve their independence without the hand-holding over schemes are likely to give.

- Support is always available. There is more than I personally require.

- My manager is very understanding with my predicament where I have had to study and work and they have been very supportive with not only this but also with training me up in my role and being on hand when I need support when stepping up responsibilities. - I have a people manager who has been through the sponsored degree before and is therefore very helpful/understanding in aiding me with HR related issues as well as being a great resource of knowledge and network. - I have a mentor who I regularly reflect on my work both in my role and at uni with. They provide me with coaching in my role but also they have helped greatly with my university studies.

- The salary is okay - It increases considerable each year which is good - All my costs are easily covered now (I am able to enjoy a great social life, travel, holiday and also save money towards my future)

-Yes there are lots. - I play in the European football tournament the company puts on each year with its European offices. This has been in Holland, Germany and is in Portugal this summer.

Yes

Already have. I recommended a friend from my sixth form and I received a £1000 bonus for doing so. I happily recommend the scheme to motivated people like myself who don't see standard university as the right next step for them, but want an opportunity where they can get those qualifications but also get out into the REAL world and get REAL skills and get a head start.

- Know the company (what is does, whos its clients, whos its competitors and what opportunities are available) - Be yourself, be confident (no point in being shy)