DRU support team at Enterprise Rent-A-Car

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£5 hourly
Review Date:
April 2016

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Damage Recovery Unit- Support Team. Daily tasks would involve replying emails, taking phone calls from renters/insurance companies/ solicitors, completing admin tasks; such as incoming post, outgoing post, processing refunds, open tickets,closing reminders. We also have to keep up to date with our stationary cupboard and make orders if we need to stock up.

2. Have you learnt any new skills or developed existing skills?


Yes, everything I have learnt in this job role are new skills that I didn't have before. We have lots of in house training modules just to keep us up to date, and to make us aware of things we maybe didn't know before. We also have to opportunity to go on job shadows with different departments- to get an insight on what they do, so we could potentially move if we think that's something we are interested in. I am now able to complete admin tasks, I can take phone calls and answer them in the appropriate manner; or direct them to the relevant person. Being in this job role has increased my confidence also.

3. To what extent do you enjoy your programme?


I am enjoying my programme, I get along with my team and everyone else in this department I speak with. Enterprise is a good company to work for. It is what I expected it to be and having nothing bad to say about it.

4. How valued do you feel by Enterprise Rent-A-Car?


We always appreciated for the work we complete, our coordinators thank us for the hard work we do, and we are recognised for it. Everyone here are always very kind and helpful and make a point of saying come to me if you need help. Recently I attended a charity event where a few of us from different departments got selected. At enterprise you are felt very welcomed by everyone here and no one gets treated differently/ unfairly.

5. How well organised/structured is your programme?


Everything is very well organised. We book appointments for training and other meetings that we need to attend on our calendar. If I need to meet with my assessor (for my NVQ) she will email me first or make me aware on my last meeting when my next meeting will be, then it will get added onto my calendar. We always have support from our coordinators, every week for our first 3 months we have a 30 minute meeting with them just to talk about how were getting on and if there's any help or extra training we may need.

6a. How much support do you receive from your training provider?


My tutor is very helpful, as I have only just started my programme haven't had many meetings but so far she has informed me well of everything I need to know and do.

6b. How much support do you receive from your employer?


Have had good support from everyone here including my coordinators, my level 2 manager and the HR team.

7. How well does your salary/package meet your costs?


It is a little lower than I would like but as it is an apprenticeship I accept it, plus I applied for It knowing what it is and knowing that I can meet my requirements with the pay.

8. Are there many opportunities outside of work?


Yes there are company charity events. If there are celebrations e.g our manager recently got a new job within Enterprise and we had drinks after work to congratulate and say goodbye.

9a. Would you recommend Enterprise Rent-A-Car to a friend? *


9b. Why? *

As I said before, Enterprise is a good company to work for. Everyone is very kind and welcoming and I believe it is a good place to progress and grow.

10. What tips or advice would you give to others applying to Enterprise Rent-A-Car? *

Come to your interview looking smart, have everything you need, prepare yourself first. Basically everything you would expect to do for any interview

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