Complaint handler Review

Complaint handler dealing with complaints from small to medium business customers.

I learnt new processes within the bank however these were basic processes, eg no lending processes, DCS processes ect

I felt within a few months that there was no progression and this was the case.

I raised my concerns about the program early on and was passed from pillar to post. No one was willing to listen or take ownership of the concerns raised, at one point admiting that we had been put into a role not suitable for what they were trying to achieve from the program, however nothing was done about this.

The program had no structure and no obvious developement paths. Support with what learning there was was also minimal.

There was very little contact, and on some occasions I would have to send 5/6 messages to get a reply. Also had no access to external email.

Please refer to previous statements about no support and no one taking ownership of concerns.

The salary was very good for a starting position. This was the main positive of the role.

These were not communicated to me so I would have to state that there were not.

No

I feel the program has no structure and the learning was a tag on. This was not an apprenticeship in my opinion it was just a clerical role within the bank.

Questions heavily what role you are starting in as my role had very very limited oppertunities for progression and there was no support in regards to this.