Customer experienced Leader Review

by McDonald's

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work as a Customer experienced leader. I look after my customers and keep my restaurant nice and clean for customer to use. I have to make sure they are happy with our products and have a great experience when they visit us. I will try to resolve any problem in my authority as quickly as I can. I also ask customers for feedback when they have time, as it will improve our products and services.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learned a lot of knowledge and my confidence has grown very much.

10/10

3. To what extent do you enjoy your programme?

Everything

10/10

4. How well organised/structured is your programme?

Very good, more than I have expected.

10/10

5. How much support do you receive from your employer?

My employer has supported me very much, and I feel very lucky to have them.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I can not say thank you enough to my coach. She is very good and supports me all the way when I need it.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Very good, I wish I know about this apprenticeship earlier.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Fundraising

10/10

9a. Would you recommend McDonald's to a friend?

Yes

9b. Why?

Because it is very good from my experience

10. What tips or advice would you give to others applying to McDonald's?

Just as your employer if you want to do it.