Credit Card Customer services Review

by NatWest

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Helping credit card customers and solving their queries.

9/10

2. Have you learnt any new skills or developed existing skills?

My communication skills have really improved.

9/10

3. To what extent do you enjoy your programme?

It has been quite a good journey so far.

8/10

4. How well organised/structured is your programme?

I believe the structure could be a bit better, with the time given to complete assignments.

7/10

5. How much support do you receive from your employer?

My manager is quite supportive.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We are planning to go on a charity day.

8/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

Because Natwest is quite diverse and welcoming to new employees.

10. What tips or advice would you give to others applying to NatWest?

Not to worry if they are not so confident with their communication skills, because all skills are helped with and you get support from managers when you don't understand a task or query.