Business Support Assistant - Client Service & Delivery Review

by WTW

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am an analyst so it is my job to look at the various insurance companies WTW uses, and come to a recommendation on what they should be allowed to be used for.

9/10

2. Have you learnt any new skills or developed existing skills?

Within my role I have had to use Microsoft Excel frequently, helping to develop my technical skills in that program, as well as developing my formal communication techniques when interacting with various stakeholders.

8/10

3. To what extent do you enjoy your programme?

10/10

4. How well organised/structured is your programme?

Very well organised, with a programme timeline showing where we should be at during different points of the programme, as well as structured studying lessons where expert help is provided,

9/10

5. How much support do you receive from your employer?

My colleagues are always ready and available to support me if I have any questions. I also have a mentor within my team, who was taught me the requirements of the role and provided with extremely useful and knowledgeable insight into the world of work.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

We receive structured studying groups with an expert for each module we study, as well as monthly meetings with our skills coaches to see how we are progressing and if we have any issues since the last monthly review,

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification helps me to better understand the insurance industry as a whole, which is vital for my job role as it allows me to make educated and informed decisions

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

7/10

9a. Would you recommend WTW to a friend?

Yes

9b. Why?

It is a great environment to work in, with every colleague friendly and supportive if you are struggling in certain situations. WTW offers flexible working and a great benefits scheme.

10. What tips or advice would you give to others applying to WTW?

Come across as confident and mature, as well as researching a bit about the background of WTW. Show you are able to be a good team player.