Customer Service Review

by NatWest

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is in customer service dealing directly with the customer

9/10

2. Have you learnt any new skills or developed existing skills?

I have developed my English skills. This has helped to naturally develop my written skills just by simply learning how to word emails in a professional manner

10/10

3. To what extent do you enjoy your programme?

I am really enjoying my programe and have received lots of support from my employer and training provider.

9/10

4. How well organised/structured is your programme?

I think my programme is very well organised from the start expectations where clear and structure of what to expect for the year ahead was provided as well as on hand support from both the employer and training provider.

9/10

5. How much support do you receive from your employer?

My manager is always on hand to reach out to whenever needed

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have scheduled meeting with my training provider to discuss my assignments as well as them being on hand to email whenever I need that extra support

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification is helping my have a better understanding of my industry as a whole as it gives me insight into other departments that I do not currently work in

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are various networking events to attend as well as social activities that have been organised within each department

8/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

This is a company that was recommended to me and I have gotten on so well here and receive all the support I need

10. What tips or advice would you give to others applying to NatWest?

Don't be afraid to ask for help in your role everyone will always help