1. Please give an overview of your role and what this involves on a day-to-day basis:
It is difficult to descrive my role on a day-to-day basis because every day is different, but usually I: speak to customers deal with queries work along side an RM Assign Queues Facility renewals Account opening
An overview of my job is that I work along side and support a Relationship Manager, who has a portfolio of 301 customers. I liase with these customers and help with any queries they may have from problems with their banking to new facility requests.
2. Have you learnt any new skills or developed existing skills?
I have learnt loads of new skills, for example: confidence, customer interation, sorting work load, prioritising, dealing with queries, writing letters, and many more
3. To what extent do you enjoy your programme?
I am really enjoying the programme as it is a great learning curve, and a big stepping stone into the world of work straight from sixth form. Although I have only been in the role 7 months I feel I have experience a great deal more than I would have done at university.
4. How valued do you feel by HSBC?
I feel very valued by HSBC as they are always letting me know about opportunities I can take such as training courses. Also there are many other perks to the job that HSBC offer
5. How well organised/structured is your programme?
In the beginning the programme wasn't very well structured as we was all a bit unaware of what we was suppose to be doing and it took us at least a couple of weeks to get set up properly on the systems meaning we didn't start the role properly until about a month in.
6a. How much support do you receive from your training provider?
My training provider is excellent, she really helps me when she comes to visit, she checks my progress and helps with any worries or difficulties that I am experiencing
6b. How much support do you receive from your employer?
I receive a lot of support from my employer in regards to the job and training etc. However not much support in regards to the qualification side to the job
7. How well does your salary/package meet your costs?
the salary is very high considering this is an apprenticeship as the minimum wage is £2.73 for apprentices usually. I also get an allowance for where I live, this helps with my petrol costs etc.
8. Are there many opportunities outside of work?
There are loads of opportunities outside of work
9a. Would you recommend HSBC to a friend? *
9b. Why? *
It's a great opportunity for those who don't want to go to university in order to get a well earned job. Gives you valuable life skills and boosts confidence a lot due to customer interaction and a more mature place of work.
10. What tips or advice would you give to others applying to HSBC? *
Be well prepared for the application process, ie the interview as they are based on HSBC values and is important to be fully prepared
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