Senior Product Governance Manager Review

I manage risks and issues for the product team, I coordinate and provide updates for monthly governance meetings on risks and issues and anything for escalation. I assist the product team with customer complaints and product queries from frontline colleagues. I also manage and progress complex projects as well as coaching various individuals.

My coaching skills have improved whilst undertaking the coaching apprenticeship. I have become more confident and been able to apply these coaching skills in various aspects of my work not just when formally coaching someone. It has also reminded me to stay curious when taking on new work and ask more open questions.

The coaching apprenticeship was very enjoyable whilst doing the classroom online learning sessions and I got a lot out of those. Whereas the remote online learning was a bit more arduous to undertake on occasion, depending on the content. Overall though, I found the coaching programme to be very good, and the coaching circles of particular benefit.

Initially the programme did not seem very well organised for the online classroom sessions as the first few sessions covered really basic stuff that all of us knew and was common sense really. Following feedback on this, the training provider changed the instructor and the rest of the sessions were so much better for all of us.

My employer and line manager were very supportive, they actively encouraged participation in the apprenticeship and understood the 20% requirement for off the job activities. They supported me with this by helping prioritise or move work to others in the team to ensure I got the time needed to undertake all that was required for the apprenticeship.

The online classroom instructor that we changed to after the first few sessions was brilliant and provided lots of support including facilitating coaching circles to help with the end point assessment. The training provider also provided a skills coach to act as mentor and coach during the apprenticeship. I ended up having three skills coaches during the apprenticeship, the first two were okay but the third one was absolutely amazing especially around the end point assessment period.

It enables me to do something that I love doing - coaching with junior team members, whilst ensuring I stay in the coaching role and don't take on additional workloads outside of my remit. This improves my work / life balance and time management which means that I can focus on the critical activities and issues I need to resolve as part of my role.

HSBC has so many extra-curricular activities to suit everyone. HSBC actively promotes volunteering opportunities to do as a team, with others or on your own, and has a range of opportunities to choose from. There are various forums to get involved in, which provide a range of support and networking opportunities. There are sports teams and plenty of social activities to join in with from a team, department or area perspective within HSBC.

Yes

HSBC is a great place to work as they are very supportive to staff with a great range of benefits available. They offer flexible working and encourage wellbeing. They provide a number of events to support staff such as financial wellbeing, as well as a range of employee resource groups and communities, not to mention actively encouraging upskilling through apprenticeships and other training opportunities.

Be yourself, ensure your values align with HSBC values. When answering interview questions, remember the STAR model - Situation, Task, Action and Result to frame your responses, with the focus being on the actions you took and the results plus any learnings that you would apply if the same situation occurred again in future.