Customer support expert apprentice Review

by Sage

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Within my role ay Sage, my day to day is normally taking calls from customers, this is interacting with customers about their payroll queries/issues/errors and providing a service that will satisfy their experience. My responsibility's are to meet my customers wants and needs solving their payroll issues.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed confidence during my calls with customers as I have been gaining experience on different types of customers and how to change for the customers needs and wants. During my apprenticeship, I have been developing my Maths and English skills by doing calculations for customers such as pension calculations and tax and NI calculations. My English has developed from my apprenticeship work that I've been writing up.

10/10

3. To what extent do you enjoy your programme?

I enjoy the programme.

9/10

4. How well organised/structured is your programme?

It is well organised.

9/10

5. How much support do you receive from your employer?

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support to help me within my role.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Sage to a friend?

Yes

9b. Why?

The support they give you.

10. What tips or advice would you give to others applying to Sage?

N/A.