Team leader Review

by Whitbread

Best Apprenticeship Employer

Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Everyday in the morning, I prepare the restaurant for opening. By setting tills with correct amount and prepare job list for a day, delighte team members to their tasks. Make sure all the jobs are completed. Support team members on front and back of the house, making sure they are taking breaks. Dealing with customer complaints, food and beer delivery.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I'm more confident dealing with all kind customer complaints. I'm able to motivate each employee individually, basing on their needs. Dealing with enquiries over the phone or by email. I know how to advertise our business and also how to build customer profile.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I have to say that during the course I am flooded with so much information regarding my feature new job role 'supervisor level 3'. All aspects are covered. From setting personal goal, to how to lead them and how to create promotion and moist important one creating positive experience for our guests.

    7/10
  • 4. How well organised/structured is your programme?

    • Programme I'm on is well structured and organised with regular meetings with my coach.

    8/10
  • 5. How much support do you receive from your employer?

    • Well, I'm not feeling supported by my employer now but he always attend regularly to my review meeting with my coach.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My training coach always make sure he answered all my questions.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Each week I am learning something new then I'm able to use those skills at work straight away.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • TripAdvisor Competition, where employee who get the most 5 stars reviews with their name mentioned gets amazon gift card.

    3/10
  • 9a. Would you recommend Whitbread to a friend?

    • Yes

  • 9b. Why?

    • It's a nice company to work for with and great opportunity to grow and promotion.

  • 10. What tips or advice would you give to others applying to Whitbread?

    • Believe in yourself, work hard and climb the ladder of your success.

Details

Level 3 Apprenticeship

Hospitality Management

Manchester

May 2023

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