Customer resolutions case handler Review

Serving customers, handling complaints and ensuring a smooth customer jounrey. Resolving queries at first point of contact.

Ive learnt how to be more flexible with work /life balnace and grown my resilience and confidence during this program.

Yes I enjoyed the program and felt I learnt alot from it.

Very well organised and good structure/ support in place throughout.

Employement support was good and time given to complete work during office hours was very helpful. Although I found myself doing more in my own time but through choice.

The support from the training provider was excellent and my assessor Tanya Parkhouse was amazing throughout. She went above an beyong to help me and was a massive part in my learning journey.

I feel the qualification gave me a wider understanding of my role and the challenges I face. It made me understand processes in more depth and helps when dealing with certain situations in my role.

Work have a lot of activies that you can take part in but due to covid alot of this was not possible.

Yes

Great company to work for , huge support, lots of great benefits and very keen on progression.

Be open minded and prepared to stretch. They will support you to achieve more as long as you want to. Be hungry for the future and you will go far.