L3 Senior Finance Services Customer Adviser Review

As part of my L3 apprenticeship, I am a flexible team member, doing many jobs around the branch. My responsibilities include working on the counter, serving customers and helping them with their cash needs. This involves business banking, withdrawals / deposits, payments and more. I also spend time helping our back-office staff with jobs such as scanning cheques. Finally, I work out the front with the Universal Bankers. As part of that role, I support customers with the self-service machines, online banking and opening accounts.

Over the course of my apprenticeship, I have developed my customer service skills. I have also learnt a lot about banking and finance and personal development. These skills will help me in future roles. I feel like I will be a well - rounded employee with skills across the board thanks to my apprenticeship learning.

I love my programme, both from and education and working perspective. My role in branch can be challenging at times but I really enjoy it. I have a lot of support from managers and co- workers. My learning has been very enjoyable and my talent coach has helped me be the best I can be in my role.

The programme is structured very well and means I have time to complete my individual learning as well as time to focus on my role in branch. I have one to one help from my talent coach who supports me in my apprenticeship. We have lectures every 2 weeks which help support my individual learning well.

My line manager is fantastic and is always supporting me and pushing me to do new things to help my career. He has supported me moving to a new role in branch and helped me with any learning. My local director as well is very approachable and i feel comfortable reaching out to her. Finally, my talent coach is always by my side, not just with learning. She supports my work life as well and I feel I can reach out to her any time I need to

My talent coach has been my main support when it comes to working towards my qualifications. She makes sure I am on track and helps me improve my learning to be at the best standard possible. I also have support from my lecturer who is always available to reach out to and ask for help with any learning topics.

My qualification supports my role in branch as I am very confident in my knowledge. I came into the bank with very little prior knowledge about finance and banking and now can confidently talk about topics I had no clue about. This is all as a result of my learning and qualification.

Yes. I get involved in Financial education. This involves me and another co - worker going into local schools and delivering finance based lessons to educate kids of all ages. I also volunteer with charity work. There is so many options with HSBC. They really encourage getting involved in the local community. My most recent adventure was a charity sky dive.

Yes

The opportunities and support I have received has been amazing. I feel like a valued member of the team and i am being encouraged to do the best I can all the time. HSBC really take care of their employees and I am treated exactly the same as any other co-worker. Absolutely would recommend.

It is really important to look into the values and beliefs. It is really important that the employees beliefs and values aligns with the companies. Examples of times when you have shown these values would be great for the interview. Just be yourself, the managers are great people and will be very understanding.