Customer care Review

by McDonald's

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role includes cleaning up after people along with providing great service to the customers that come through the doors to make sure that they are satisfied with their stay at the restaurant. This can be done by going the extra mile to meet their specific needs and wants and expectations.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learned so many new skills that I did not know before, but also I have managed to gain so much knowledge about ones I already knew and had so to see how far I have come by constant development is a nice thing to reflect upon each day.

9/10

3. To what extent do you enjoy your programme?

I really enjoy the programme that I am on as I have managed to learn many new things that I didn’t before, but also I can share my knowledge to my co workers as a teaching lesson, so we can all improve our own experience that we give to our customers.

9/10

4. How well organised/structured is your programme?

My programme is really well structured with the different sections of learning that I can do, but also all the different types of knowledge that I learn each time I complete an activity. Overall, the programme is organised and managed really well to help meet and exceed expectations and it is nice to be a part of it.

10/10

5. How much support do you receive from your employer?

I have received so much support from my employer by having a dedicated day to the learning, but also I can go to him when I need some assistance or need to complete a task that requires me to go out onto the floor and ask customers what they think, and gain their opinion.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

The support I receive from my training provider is amazing as any questions or need to complete extra learning tasks I can go to her and she will help me out and provide what is necessary to help gain more knowledge in that area.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Overall, the whole apprenticeship helps me excel in my role and makes me alter how I handle different situations depending on the scenario that I have been provided.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are not many activities to be a part of with work apart from helping with the charity RMHC where we do litter picks around our local area, picking things out from bushes and cleaning the natural landscape.

9/10

9a. Would you recommend McDonald's to a friend?

Yes

9b. Why?

I would recommend McDonald’s to a friend because of the amount of support I have received from my employer, but also from Aptem, so I would recommend it as you learn so much from the apprenticeship.

10. What tips or advice would you give to others applying to McDonald's?

Some advice I would give to other people applying to McDonald’s is to do the research prior and see whether it is the right job for you or would you be better off somewhere else as it is very fast paced and there is a lot to remember and learn.