customer contact Review

the apprenticeship role at natwest was quite good, we received a lot of support from natwest during the length and were usually given appropriate time away from our job to complete tasks. the end exam proved a little difficult, but we were given an allowance of 3 hours off our calls to revise which was beneficial

i learned a lot about bank responsibilities and roles within wider society, in addition learning about regulations.

i enjoyed it, there was a lot to learn and read which, sometimes, was unnecessary, in my opinion.

at the beginning, it wasnt organised too well which resulted in a delay with starting our apprenticeship. After that, it was good.

i received great support from natwest, i was always given more time and support if i ever required it.

they were always available if i needed it.

i understand the role of banks, especially in regards to ethics and regulations

there are a few apprenticeship events and social activities

Yes

natwest gives good support in your job role and has good benefits

i would just say its best to come into this role with an open mind on what it can offer