Front of house Review

i work front of house so i make sure to check people in, upgrade their meal deals at reception, book in tables for them, check room types, serve at bar. i’ve also recently taken the job of an assistant housekeeper which has given me confidence in room types and leading people.

i’ve learnt how to deal with customer complaints in a calm manner, i’ve learnt how to communicate with guests, the apprenticeship gave me a huge confidence boost when it comes to guests and even picking up the phone, before i was timid and unsure about certain things but now i know i have the confidence to do my job well

it’s been brilliant since the start, my apprenticeship tutor was amazing at sending me helpful links if i was struggling, my manager had helped me a lot to develop at work, it’s been a great journey. i even told my apprenticeship tutor that i already went to move over to the next one as i enjoy learning and this apprenticeship has been so fun to be a part of

very well, each month i had courses to complete and my tutor on top of that was sending me additional things to do, as i was very fast and was way ahead of my deadlines, so it was a really good layout and i could text my tutor any time if i was struggling

the reason why i gave this a 5 is because, my deputy manager, the one i have as my mentor, wasn’t really present in my apprenticeship and that’s mainly because he didn’t know what it was and didn’t really care for it. but my hotel manager she really stepped in as she’s doing one herself so she knows what the apprenticeship is like and what it consists of

huge amount and i don’t think i could ever thank my apprenticeship tutor enough, she was communicating with me every step of the way, ensuring me i’m on a good track, sending my helpful materials and in general being such a good person to talk to, it was always a pleasure to have meetings with her and they were frequent

as i said before, the confidence in my skills and myself are not what i would get if it wasn’t for the apprenticeship, i genuinely learnt a lot about what i am capable of and how to deal with situations outside my comfort zone and be better at my role

n/a we don’t do anything like that, i know that managers sometimes travel up north for their trainings and whatnot but for us not necessarily no.

Yes

Very reliable, it is a huge parent company to huge companies such as premier inn, beefeater and more and you can see how all of these companies are so similar and when it comes to careers, you can also expand yourself in a different job role than you already were and even change progressions

just be yourself! whitbread is so inclusive and diverse that you see people from every country, sexuality, ethnicity which makes it such a good company to employ people who are just themselves! don’t stress, there’s plenty of people in the business that are willing to help all you have to do is ask