Customer Service Advisor at Lloyds Banking Group

Start Date:
2014
Location:
Newport Wales
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£16,000 annually
Review Date:
April 2015

Connect with Lloyds Banking Group

Review Score

10.0/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

I am a PhoneBank advisor for Lloyds Bank. I deal with enquiries from customers regarding their Bank and Savings accounts over the telephone.

2. Have you learnt any new skills or developed existing skills?

10/10

I have developed my communication skills by speaking to customers on a daily basis. This has improved my confidence. I have excellent customer service skills which I have developed from working at the Bank.

3. To what extent do you enjoy your programme?

10/10

I really enjoy my apprenticeship as it gives me time each month to improve myself and gain a qualification.

4. How valued do you feel by Lloyds Banking Group?

10/10

I feel very valued. They are an excellent company to work for, offering loads of benefits.

5. How well organised/structured is your programme?

10/10

My programme is both well organised and structured. I regularly meet with my assessor and am able to call or email her at any time if I need any support.

6a. How much support do you receive from your training provider?

10/10

My assessor supports me massively in my qualification. She is only a phonecall or email away if I need any help.

6b. How much support do you receive from your employer?

10/10

I recieve time every month to help me in working towards my qualification which is great. They are very supportive.

7. How well does your salary/package meet your costs?

10/10

My salary is great for someone of my age. I enjoy my work and the benefits Lloyds has to offer is much better than other companies.

8. Are there many opportunities outside of work?

10/10

I am unsure whether there are any opportunities with any other employers but there is alot of progression within Lloyds Banking Group.

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Because of the excellent salary and extra benefits.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be confident and customer focused.

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