Customer Service Advisor at Lloyds Banking Group

Start Date:
Newport Wales
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£16,000 annually
Review Date:
April 2015

Connect with Lloyds Banking Group

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am a PhoneBank advisor for Lloyds Bank. I deal with enquiries from customers regarding their Bank and Savings accounts over the telephone.

2. Have you learnt any new skills or developed existing skills?


I have developed my communication skills by speaking to customers on a daily basis. This has improved my confidence. I have excellent customer service skills which I have developed from working at the Bank.

3. To what extent do you enjoy your programme?


I really enjoy my apprenticeship as it gives me time each month to improve myself and gain a qualification.

4. How valued do you feel by Lloyds Banking Group?


I feel very valued. They are an excellent company to work for, offering loads of benefits.

5. How well organised/structured is your programme?


My programme is both well organised and structured. I regularly meet with my assessor and am able to call or email her at any time if I need any support.

6a. How much support do you receive from your training provider?


My assessor supports me massively in my qualification. She is only a phonecall or email away if I need any help.

6b. How much support do you receive from your employer?


I recieve time every month to help me in working towards my qualification which is great. They are very supportive.

7. How well does your salary/package meet your costs?


My salary is great for someone of my age. I enjoy my work and the benefits Lloyds has to offer is much better than other companies.

8. Are there many opportunities outside of work?


I am unsure whether there are any opportunities with any other employers but there is alot of progression within Lloyds Banking Group.

9. Would you recommend Lloyds Banking Group to a friend?


9b. Why?

Because of the excellent salary and extra benefits.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be confident and customer focused.

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