Customer Advisor at Lloyds Banking Group

Start Date:
Newport Wales
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£16,500 annually
Review Date:
April 2015

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


I am a Customer Advisor. My role involves talking to customers who are trying to register for internet banking, requesting password resets, making payments, and/or having technical problems with the website or their device.

2. Have you learnt any new skills or developed existing skills?


I am very pleased that I took the opportunity to do the apprenticeship programme. I have learnt some useful information, such as employees' rights and responsibilities.

3. To what extent do you enjoy your programme?


I enjoy some aspects, such as learning new things and having the opportunity to deepen my knowledge of my own role. I don't particularly like that fact that I have to complete all the work in my own time, rather than during work hours.

4. How valued do you feel by Lloyds Banking Group?


I feel that I'm valued more now than before, which is a great feeling. I also feel that doing this course has enabled me to demonstrate my knowledge and experience.

5. How well organised/structured is your programme?


The programme is well organised and the support is helpful.

6a. How much support do you receive from your training provider?


I get plenty of support and my assessor has been very helpful. I am mainly happy to work through the material on my own.

6b. How much support do you receive from your employer?


I receive financial support, in the way of funding to do the course. I have also been given time off for meetings with my assessor.

7. How well does your salary/package meet your costs?


It covers my basic costs, but not much more.

8. Are there many opportunities outside of work?


I have been involved in community work in The Gambia through the Duke of Edinburgh programme. I have also taken part in company meals out and fundraising activities.

9. Would you recommend Lloyds Banking Group to a friend?


9b. Why?

LBG values its employees and provides them with opportunities for professional development.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

I would advise them to speak to LGB employees early on and get an idea of the job and opportunities available. I would also suggest that they mention their career progression plans when applying and being interviewed.

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