Customer CareAssistant Review

by McDonald's

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Cleaning tables, interacting with customers and assisting to customers’ needs.

9/10

2. Have you learnt any new skills or developed existing skills?

Understanding and relating to customers’ needs, through the use of technology.

8/10

3. To what extent do you enjoy your programme?

It gave me time and flexibility to understand, what I needed to do and learn from.

8/10

4. How well organised/structured is your programme?

It was very well structured and was specific, in each category I had to complete.

8/10

5. How much support do you receive from your employer?

I received full support and guidance, during my time.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot, particularly during the COVID season, where motivation was at times, harder to distinguish.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Extremely well. Particularly, on areas of confronting angry customers and how to deal with them.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None.

7/10

9a. Would you recommend McDonald's to a friend?

Yes

9b. Why?

The opportunity of wanting to become a shift manager and programmes at wanting to become a business manager.

10. What tips or advice would you give to others applying to McDonald's?

You will enjoy yourself. Working hard at either the kitchen or the dining area, helping customers. Getting paid, considerably well. Training is excellent.