account services consultant at Lloyds Banking Group

Start Date:
2014
Location:
cardiff
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£7,500 annually
Review Date:
23rd April 2015

Connect with Lloyds Banking Group

Review Score

5.7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

6/10

taking calls from customer regarding general queries on their credit card accounts

2. Have you learnt any new skills or developed existing skills?

6/10

recieved much training to take these calls

3. To what extent do you enjoy your programme?

6/10

glad i did it

4. How valued do you feel by Lloyds Banking Group?

5/10

valued

5. How well organised/structured is your programme?

5/10

very well organised and trainer organised meetings regularly

6a. How much support do you receive from your training provider?

5/10

plenty of help and guidance with emails received regulalry

6b. How much support do you receive from your employer?

6/10

always have time off the phones to complete nvq and to meet with assessor on a regular basis

7. How well does your salary/package meet your costs?

6/10

comfortable

8. Are there many opportunities outside of work?

6/10

not explored this

9a. Would you recommend Lloyds Banking Group to a friend? *

Yes

9b. Why? *

bonuses flexibilty and quite good pay with other good benefits including annual leave and working for a well known bank

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

only apply if you are serious about working in a call centre environment

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