account services consultant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

5.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • taking calls from customer regarding general queries on their credit card accounts

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • recieved much training to take these calls

    6/10
  • 3. To what extent do you enjoy your programme?

    • glad i did it

    6/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • valued

    5/10
  • 5. How well organised/structured is your programme?

    • very well organised and trainer organised meetings regularly

    5/10
  • 6a. How much support do you receive from your training provider?

    • plenty of help and guidance with emails received regulalry

    5/10
  • 6b. How much support do you receive from your employer?

    • always have time off the phones to complete nvq and to meet with assessor on a regular basis

    6/10
  • 7. How well does your salary/package meet your costs?

    • comfortable

    6/10
  • 8. Are there many opportunities outside of work?

    • not explored this

    6/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • bonuses flexibilty and quite good pay with other good benefits including annual leave and working for a well known bank

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • only apply if you are serious about working in a call centre environment

Details

Level 2 Apprenticeship

Finance

Wales

April 2015

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