Apprentice financial services customer advisor Review

by NatWest

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Building great customer relationships, gaining their trust by having a genuine interest in their individual needs. Gathering information to understand customers’ requirements and offer solutions. Maintaining a detailed knowledge of the financial services product range. Identifying any possible complaints, resolving them swiftly or raising complex matters to our specialist teams

10/10

2. Have you learnt any new skills or developed existing skills?

Resilience, patience and hard work to achieve quality results while answering a high level of calls confidently and efficiently. Strong multitasking skills, allowing me to navigate different systems and process information while talking to customers

10/10

3. To what extent do you enjoy your programme?

In terms of my apprenticeship, it has been super great so far and have learnt a tremendous amount of knowledge and built my skill sets to a high degree.

10/10

4. How well organised/structured is your programme?

The program modules are useful and interactive . There are regular meetings and feedback from the manager.

10/10

5. How much support do you receive from your employer?

Good leadership and the change in working from home option is a great change for my personal lifestyle.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Training coach is very helpful, regular meetings and live sessions are conducted. Every communication is mailed with detailed information.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The training and the nature of the job goes hand in hand where I can practically apply the skills learnt to my job.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have so many opportunities to take part in different networks and the bank emphasizes on Climate change and ways to be involved in it. Also there is a multicultural network team which is highly inclusive and diverse

10/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

It is definitely a healthy environment to work where once can have a better work life balance, also the opportunities provided within the bank is awesome.

10. What tips or advice would you give to others applying to NatWest?

Be yourself, don't pretend to be someone else just for the sake of interview or to get the job.