business administrator Review

Currently I am working as a SOM (Sales Order Manager) and my responsibilities include, submitting orders from customers, dealing with customer emails, enquiries and requests, these can include getting an ETA for the customer or a POD. Another responsibility is dealing with customer returns, this includes liaising with other teams internally and the suppliers which are external, another responsibility is dealing with credits and debits.

So far during my apprenticeship I have learnt a lot of valuable skills such as effective communication, this has helped me communicate properly not only with the customer but also internally. I have also learnt a lot of specialised skills such as how to efficiently use our internal systems such as SAP and OneTouch.

So far I am thoughtfully enjoying my apprenticeship, I have learnt a lot of valuable skills that will stay with me after completion of this apprenticeship, these include interpersonal skills such as communication and specialised skills such as using our internal systems for example SAP and OneTouch. I have also expanded my network which is very beneficial.

My programme is very well organised, I know exactly who to contact if I require help both internally and externally. The programme is very well set out, it is clear what is due and how to successfully complete the task sheets and reach the correct criteria. I am very happy with the structure.

I have received a lot of support from my employer, I have weekly one to ones with my manager to go over how everything is going both in my role and my apprenticeship. I know exactly who to contact and my employer is very approachable and friendly so talking to them is no problem. We have also been given the correct equipment to do our job such as a laptop, monitor and any hardware required.

I have received enough support from my training provider, they are very easy to contact and to talk to. We have monthly one to ones to go over the work and any problems I may have encountered such as if I am struggling on a task sheet they are very easy to communicate with and they are very clear.

I feel like this qualification helps me to perform better within my role. For example one of the task sheets and virtual workshops were all about effective communication and I have learnt a lot about the different forms of communication and how to do it effective and clearly. Another task sheet was about our business this was good as it allowed me to have a better insight on the company that I am working for.

Yes there are many events going on. Within my organisation there is a group called FreshMinds, they are always organising events for us apprentices to get together this could be anything from a meal out or a game of football. This is good as it allows me to use my skills such as communication and become more confident.

Yes

I would recommend Compuacenter as an employee as they are an organisation that care for their employees and want to see us success not only just for the business but also become more confident within yourself and develop your own skills such as networking. Everyone that I have met so far has been very helpful, friendly and generous.

My advise would be to attend any events that are running, for example recently Computacenter had an open evening for apprentices where you could ask any questions you may have but more importantly start networking, getting to know the business and the people that work here as well as getting your name out.