Senior Client Support Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Banking and trade delivery - supporting customers & collegues to get all the appropiate answers, requests complete in an appropiate timescale

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Better all round knowledge. Built confidence levels

    7/10
  • 3. To what extent do you enjoy your programme?

    • Very much even with the changes and covid

    7/10
  • 4. How well organised/structured is your programme?

    • Unfortunatley I went through it when there were a lot of changes going on, however my coach was the most suppotive she could of been, all of the time

    7/10
  • 5. How much support do you receive from your employer?

    • In had time in my schedule and if I didnt I requested for it to be given

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I had a change of coaches twice, however all of them were very good and very supportive

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Fundraising and local school spport programme

    7/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • There is so much variety in roles available

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Be open to changes and push yourself out of your confort zone - ask, ask, ask

Details

Level 2 Apprenticeship

Business Operations

Wolverhampton

February 2023

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