Senior Customer Advisor at Lloyds Banking Group

Start Date:
2014
Location:
Segensworth
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
Review Date:

Connect with Lloyds Banking Group

Review Score

10.0/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

10/10

I am a customer service telephony advisor. I answer calls on a daily basis servicing Lloyds customers needs. From small queries to complex complaints.

2. Have you learnt any new skills or developed existing skills?

10/10

I have built on already existing skills, and was also good to revisit English and Maths.

3. To what extent do you enjoy your programme?

10/10

I enjoyed it alot and who would say no to a free qualification. This has helped me further my career development

4. How valued do you feel by Lloyds Banking Group?

10/10

I feel extremely valued and enjoy working for Lloyds

5. How well organised/structured is your programme?

10/10

IT is well structured with clear mentoring given for each topic.

6a. How much support do you receive from your training provider?

10/10

I received alot of support both in work hours and outside

6b. How much support do you receive from your employer?

10/10

Good support from my managers in the workplace who are able to assist

7. How well does your salary/package meet your costs?

10/10

Salary is well paid.

8. Are there many opportunities outside of work?

10/10

There are other opportunities elsewhere but doesnt match to lloyds salary and extras that it has to offer.

9a. Would you recommend Lloyds Banking Group to a friend? *

Yes

9b. Why? *

because its a fun professional environment to work in, given satisfaction to contribute to the goal

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

Be yourself, if you are successfull in having an interview use your personality to your advantage we like insspiring, enthusiastic and exciting individuals with career prospects.

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