Technical Expert Review

by RSA Insurance Ltd

Best Apprenticeship Employer

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work supporting claims handlers dealing with claims up to the value of £15,000 for buildings and contents. Primarily dealing with claims for escape of water and fire, but also other perils. I support the team by answering referrals, delivering training and coaching, approving payments and reviewing their progress.

9/10

2. Have you learnt any new skills or developed existing skills?

Leadership, training and coaching, IT skills such as using excel - creating pivot tables and using conditional formatting, communication - speaking to peers, clients and stakeholders.

9/10

3. To what extent do you enjoy your programme?

I enjoy learning new skills and knowledge about insurance on the whole, which I can then apply to my job and deliver the knowledge I have learnt to handlers.

9/10

4. How well organised/structured is your programme?

The programme is very well structured with specific goals to meet each month. The only issue I have is that in my job I don't always have the time to fit all of this in around my day-to-day tasks.

8/10

5. How much support do you receive from your employer?

My team leader tries to support me as much as possible, ensuring I can take the necessary off the job time needed to complete my apprenticeship work.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I know that if I have further questions regarding my apprenticeship I can turn to my coach. He also tries to provide additional materials if there is something in particular I want to develop my knowledge in.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualifications give me further knowledge I can apply to claims decisions and also pass onto the handlers to help them better understand their roles.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There have been opportunities to attend professional networking events that RSA have been invited to.

6/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

I enjoy my job, get the support I need to progress and there are plenty of opportunities for progression. RSA is full of good people to work with.

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

Let people know early on how you want to progress and they will support any way they can.