senior custoemr advisor at Lloyds Banking Group

Start Date:
2013
Location:
Belfast Northern Ireland
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£18,809 annually
Review Date:
April 2015

Connect with Lloyds Banking Group

Review Score

6.3/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

7/10

I work in a contact centre where I service Customer queries and provide lending reviews

2. Have you learnt any new skills or developed existing skills?

8/10

I have completed my apprenticeship and gained a level 2 qualification in customer and financial services

3. To what extent do you enjoy your programme?

8/10

it was really enjopyable and gave an in depth insight as how the business i weork for actually works

4. How valued do you feel by Lloyds Banking Group?

7/10

manager is really appreciative of my work and reognition is readily handed out

5. How well organised/structured is your programme?

5/10

not very, the communication between the apprenticship organisors and LBG was very poor

6a. How much support do you receive from your training provider?

9/10

my assessor was very supportive and was able to guide me whenever assistance was required.

6b. How much support do you receive from your employer?

4/10

very limited as they did not match what thery were supposed to in accordance to the apprenticeship programme

7. How well does your salary/package meet your costs?

6/10

fair

8. Are there many opportunities outside of work?

3/10

no

9. Would you recommend Lloyds Banking Group to a friend?

No

9b. Why?

although my work is appreciated by my manager, i feel as though i am not truly valued by my employer

10. What tips or advice would you give to others applying to Lloyds Banking Group?

prepare and always be organised

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