customer service assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is a customer service assistant this involves serving customers on the counter all day with anything from withdrawals, deposits, queries about banking, promoting products etc...

8/10

2. Have you learnt any new skills or developed existing skills?

yes lots of admin skills and customer service skills and many more

9/10

3. To what extent do you enjoy your programme?

I enjoyed how structured it was each month after my meeting with my leader I knew exactly what word I needed to complete and my time frames. It gave me an excellent active development plan to focus on.

10/10

4. How valued do you feel by Lloyds Banking Group?

It made me feel very valued by Lloyds that they were putting in the time and money to develop me.

9/10

5. How well organised/structured is your programme?

excellent

10/10

6a. How much support do you receive from your training provider?

I received a lot of support from my training provider and the assessor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was brilliant

10/10

6b. How much support do you receive from your employer?

not as much support from my line manager but my assessor made up for it

7/10

7. How well does your salary/package meet your costs?

good

8/10

8. Are there many opportunities outside of work?

n/a

8/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes